Senior IT Support Analyst - Client Asset Reporting
UBS Langstrasse, Schweiz Jetzt bewerben Gepostet vor 2 Tagen Festanstellung Competitive
Your role
Do you have a knack for technology? Are you interested in working in the IT division of a bank? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently?
We're looking for an experienced Business Application Support Analyst to join our IT L2 application support team and:
1. support business applications along the business process and across several technical domains working together with business operations, IT operations, product owners and developers
2. analyze incident impact, identify probable root cause and define workarounds
3. drive problem management and continual improvement of business applications and processes
4. ensure coordination and communication by upholding high incident and problem management standards for a timely issue resolution
5. implement improvements on application automations, monitoring, statistics and telemetry
6. uphold a knowledge database and contribute your subject matter expertise of supported IT products and services to stakeholders
Your team
You'll be working in an application support team in Zürich. The team is responsible for L2 application support of Asset Link / Investment Reporting / Advanced Accounting / 3rd party Asset Aggregation related applications and ensures application availability as well as data quality. With insights into application design, functionality, the underlying technology stack and databases, we solve issues along agreed service levels and continuously drive product improvements and operational aspects. The team frequently optimizes and automates its working environment with a broad set of IT tools to increase service quality and efficiency.
Your expertise
This role addresses experienced business application supporters with a solid IT background and an understanding of Asset classes and the financial industry in general.
1. A background which combines solid technical skills (IBM Mainframe DB2, Unix/Oracle, Python, Windows .net environment, MSSQL) with an understanding of various asset classes (Unified Asset Classification).
2. Coordination and communication skills, initiative and leadership to take the lead on a production incident and coordinate the resolution efforts
3. The ability to use analytical tools (Splunk, AppDynamics, data science) and create automations and scripts (e.g. Python)
4. A mindset of continuous learning, honing your technical skills and strengthening your banking knowledge (supported by various online training platforms)
5. A convincing communication style in German and English
6. Reliable and eager to take on responsibility and ownership for supported applications and willing to drive issues to resolution together with various stakeholders of the application
7. Proactive, self-organized and self-driven in your style of working with a strong urge to learn something new every day
8. Capable of understanding client and user needs and translating into good application support services
About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact? #J-18808-Ljbffr