About Us
BYD, the first overseas subsidiary of BYD Group, serves European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems, and related after-sales services.
Main Responsibilities
1. Partner Service Development: Drive partners' service preparation, execution, and assessment. Establish annual service targets and ensure goal achievement to improve continuous service levels.
2. New Distributor Agreement: Coordinate with legal and commercial teams to sign After-sales agreements for new distributors.
3. Regional Visits and Activities: Organize regular meetings, workshops, and other events with regional partners to review business plans and secure quality in our service network through timely training and supportive materials.
4. Market Information and Business Planning: Investigate market information, cooperate with HQ on business planning, and coordinate with the Customer Service team to achieve customer satisfaction goals.
5. Spare Parts Deliveries and After-Market Activities: Coordinate spare parts deliveries with the Supply Chain team and steer parts service level improvement. Implement after-market activities and service campaigns.
Main Requirements
1. Education and Experience: Bachelor's or master's degree with working and thinking levels acquired through education or work experience.
2. Aftersales Management Experience: Experienced as an Aftersales Manager within an OEM environment (mobility, preferably automotive).
3. Leadership Skills: Proven leadership skills with at least 5 years of managerial experience required.
4. Affinity with Electric Mobility: Affinity with electric mobility is essential.
5. Travel Requirements: Willingness to travel frequently within the territory and abroad (including potential trips to China), indicating 25% of your time.
6. Language Skills: Strong communication and negotiation skills with excellent knowledge of English and German (native speaker). Other CEE language or Chinese is a plus.
7. Customer Service and Automotive Experience: Customer service and automobile-related working experience are necessary.
About Our Purpose
We aim to build a zero-emission future that reconnects humanity with nature and a world of clean air. We seek talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.