IT Incident Manager - Banking Applications
* Business line: Wealth Management
* Location: Geneva
* Contract: CDI - Permanent Contract
At Mirabaud, you will enter a dynamic and innovative environment. As a family-run business with the 7th generation of the Mirabaud family working within the bank, our culture is entrepreneurial and open-minded.
We have over 750 employees based in 10 countries worldwide, offering opportunities to develop your career across an international network of 16 offices.
Key Responsibilities:
* Evaluate and ensure the operational readiness of infrastructures;
* Oversee data backup operations and system security (e.g., user permissions, access controls);
* Manage installations, upgrades, and configurations of hardware and software;
* Evaluate system performance and recommend improvements;
* Tackle and resolve system incidents and issues;
* Support technicians and engineers in their activities;
* Ensure that operations align with Headquarters directives (data management, security principles);
* Assist and advise the Product Owner on infrastructure-related matters and operations;
* Participate in cost control and budget management related to infrastructures;
* Support the Vendor Manager in supplier management;
* Ensure compliance with established IT practices (methods);
* Coordinate and execute recurring tasks correctly;
Requirements:
* IT Degree;
* Experience in infrastructure operations management;
* International experience an asset;
* In-depth knowledge of ITIL processes;
* Possess strong communication skills and collaborate with various teams within the organization;
* Fluent in French and English, other languages an asset.
About Our Environment:
* Family-friendly and dynamic work environment;
* Direct impact on the business, regardless of position or seniority;
* Work in an environment encouraging autonomy and entrepreneurship;
* Flexible working arrangements for better work-life balance;
* Variety of cultural and sporting activities outside work hours;
* Inclusion and equal treatment;
* Various employee benefits & family-friendly perks.
Note:
* Candidates selected for interviews only will be contacted. Thank you for understanding.
* No CVs from agencies accepted.