Job Title: Service Execution Team Leader
About the Role:
We are seeking a leader who is passionate about delivering customer value and excellence in operation. The ideal candidate has relevant experience and proven performance in retail and/or logistics, or a University/college degree in Economics, Logistics, or Supply Chain Management.
The successful candidate will be responsible for leading a team to achieve high-performing daily operations connected to Service Execution. Key responsibilities include efficient staging and preparation for last mile and loading operations, inventory and handling management, compliance with frameworks and guidelines, and maintaining a clean and safe working environment. Additionally, the leader will take direct lead in identifying, recruiting, retaining, and developing talented team members to secure a diverse and high-performing team that can execute its assigned responsibilities with confidence and secure the future succession.
Requirements:
- Customer-oriented approach and ability to create impact and influence business improvement
- Relevant experience and proven performance in retail and/or logistics, or a University/college degree in Economics, Logistics, or Supply Chain Management
- Eager to deliver customer value and excellence in operation
- Passion for logistics and working in a fast-paced and constantly changing omnichannel environment
- Good knowledge of retail and/or logistics processes, tools, and working methods
- Strong leadership skills and ability to adapt to different situations
- Understanding of budget, cost, and key performance indicators, and ability to use them to plan, follow up, and steer the business
- Knowledge of service execution processes, frameworks, and guidelines
- Availability to work during weekends, early mornings, and late evenings
Benefits:
- 28 vacation days (based on % workload)
- 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
- Attractive social benefits
- 15% staff discount on purchases at IKEA stores
- Public transport reimbursement
- Free parking facilities
- Unlimited access to LinkedIn learning platform
- Affordable and healthy meals in staff canteen
- Bonus payments for all employees
Career Development Opportunities:
IKEA encourages and supports employees to try out different roles, move between functions, or even go abroad.