Do you want to make a difference? is a subsidiary of Swiss Post.
As a Customer Support Specialist, you are our company's calling card. With your communication skills and understanding of technology, you handle enquiries from our SwissID users and offer them assistance with our processes.
You will also support our business customers with enquiries about digital signatures and certificates.
Your hands-on mentality helps you to keep a cool head even in hectic times.
How you make a difference Support for business customers for certificate and PKI users :
Processing of enquiries and resolution of fault reports from business customers in the area of PKI and individual certificates by telephone, ticketing system or e-mail
Active troubleshooting with customers for major incidents
Processing of change requests
Supporting the PKI users of our business customers with interface connections and the installation of certificates
Clarification and revocation of certificates
Support for SwissID-users :
Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian, mainly on the following topics :
Login with SwissID for online services
Assistance with questions about online identity verification with the SwissID app
Enquiries and support for qualified digital signatures according to ZertEs
Enquiries relating to the electronic patient dossier and support for users in digital onboarding
What you have to offer Successfully completed training
Experience in customer service / support
Strong IT affinity and IT knowledge is an advantage (OIDC / PKI / data analysis)
Good manners and friendliness characterise you
Flexibility and reliability
Quick comprehension and analytical mindset
Good communication skills and the ability to keep calm even in stressful situations
Fluency in French and a solid knowledge of German are essential, other languages such as Italian and English are desirable
What we have to offer You'll enjoy attractive additional benefits :
Modern working environment with a great deal of start-up spirit
Five weeks of holidays
Excellent transport connections (S-Bahn, tram and bus) of our location
Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free
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