Brand Ambassador
As a Brand Ambassador, you embody our Maison's values and manage the store operations of the Geneva flagship. You inspire and lead a team of nine people to deliver the ultimate client experience, achieve their full potential with outstanding results, and ensure operational excellence across all client touchpoints.
Key Responsibilities:
* Client Experience & Clienteling:
* Lead the store team to deliver a unique and memorable client experience, providing luxury service on any occasion.
* Motivate the store team to engage with clients beyond in-store transactions and foster an omnichannel mindset.
* Ensure the team's expertise in product knowledge, storytelling, and selling skills.
* Guarantee the best team adoption and understanding of all digital tools.
* Facilitate new omnichannel client journeys, promoting client services offered within the Maison.
* Transform the success factors of in-store client experience to remote modes (remote selling, live chat, client outreach).
* Set a clienteling store strategy in alignment with the Maison's strategy to develop client engagement and loyalty across all touchpoints.
* Demonstrate the ability to recruit clients by leveraging local networks, cultivating key industry-related relationships, and having knowledge of local cultural activities.
* Drive and Grow Business Performance:
* Maintain a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities).
* Continuously assess store performance, developing and implementing 360° action plans to improve results and generate sales across all channels.
* Cascade and adapt business objectives to each team member.
* Set your store strategy and demonstrate ownership.
* Engage in conversations with HQ teams by providing feedback and quantifiable insights.
* Partner efficiently and proactively with cross-functional teams to drive the business forward.
* People Management & Development:
* Contribute to the selection and recruitment of high-performing profiles.
* Develop team competencies and skills through coaching, mentoring, and identifying training needs.
* Motivate and energize the team: ensure best practice sharing, empower talents, and delegate responsibilities.
* Communicate clear and precise objectives, and share results and feedback.
* Organize team planning according to business needs.
* Increase team awareness of market trends.
* Lead change within the team to foster a client-centric and omnichannel culture.
* Store Operations Management:
* Ensure all Maison procedures and policies are well-known and applied by the team.
* Oversee day-to-day operations consistently.
* Coordinate retail activities with internal departments, including Digital/e-Commerce, Merchandising, Visual Merchandising, and Client Development, to synergize the needs of all departments for achieving common corporate objectives.
* Ensure smooth and optimized operations management.
About Us:
Bulgari's name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.
We are a leading international luxury brand, part of the LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes, and luxury resorts.
Excellence, enthusiasm, and passion are the chemistry of everything we do.