From Luxe Talent, an International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail, Food & Beverage, Hospitality and FMCG, we are looking for a Customer Care Specialist.
Our client is a leading global manufacturer of innovative bicycles and cycling accessories.
In our recruitment agency, we work with different firms in the Luxury, Premium and High Premium sectors around Europe, where we have offices in strategic locations such as Barcelona, Madrid, Paris, Milan, Amsterdam, Lisbon and Munich.
Main Responsibilities as Customer Care Specialist 80-100%:
Answering incoming phone calls, emails, and faxes
Coordinating between customer care and accounting
Close cooperation with the field sales team
Handling incoming warranty claims via phone or email
Providing technical advice and information about the bikes
Direct online service and support for customer bikes
Issuing credits and replacement deliveries
Handling inquiries from end customers
Assisting with in-house shows and test events
Providing backup support for the back office (approximately 20% per month)
Requirements as Customer Care Specialist 80-100%:
Experience in administration or sales
Knowledge of e-bikes and electronics
Strong service orientation in telephone customer support
Flexibility to handle a diverse range of tasks
Willingness to work in a dynamic environment
Training as a bicycle mechanic or professional workshop experience is an advantage
Fluent in German
Basic knowledge of English and French is an advantage
Reliability, loyalty, and strong customer commitment
Excellent communication and teamwork skills
Ability to handle stress, strong communication, and organizational skills
Conscientious, independent, and service-oriented work ethic
Motivation for new challenges
What The Company Offers:
Diverse responsibilities with significant autonomy and room for initiative
Certified as a Great Place to Work and family-owned company
Excellent social benefits and perks
Flexible workspaces with home office options
Motivated and open team
Modern office space with a sporty atmosphere near Stettbach train station (two minutes from public transport)
Are you ready to provide outstanding customer support and work closely with the field sales team? Then you're the right fit!
We look forward to receiving your complete application through our website.
At Luxe Talent, we want to help you achieve your goals, that's why we offer you the most interesting job opportunities in the Fashion, Retail, Luxury, Food & Beverage, Hospitality and FMCG market. Follow us on our social networks to keep up to date with all our news. Luxe Talent on LinkedIn or Instagram.
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