About Comfone
We operate in a connected world where reliable connectivity is essential. Our services enable easy and borderless communication for people and things. With over 25 years of experience, we have helped billions of subscribers stay connected when it matters most.
We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America, and Asia Pacific. Our international team comprises staff from over 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion.
Our Commitment to Innovation
We are proud contributors to defining industry standards and shaping the global international roaming market. Our pioneering spirit and commitment to innovation drive our success.
Job Description: IPX Engineer
About the Role
We are seeking a motivated and dedicated engineer to join our IPX Engineering Team in Bern. As an IPX Engineer, you will provide exceptional customer support in the area of IPX services, working alongside industry-leading experts to contribute to our continued success.
Main Responsibilities:
* Operate, maintain, and develop IPX transport services and systems.
* Implement and manage IP transport access links, including planning, routing, testing, documentation, and providing technical support.
* Improve IP access infrastructure to ensure reliable performance and scalability.
* Proactively monitor the IP access network and manage capacity to prevent issues.
* Troubleshoot services and resolve technical incidents worldwide to minimize downtime.
* Provide 2nd-level on-call duty support to internal and external parties.
Your Ideal Profile
* University degree or equivalent in telecommunications, communication systems, or a comparable field with a good understanding of IP networks and protocols.
* Experience working with Cisco/Arista routers and switches, firewalls, configuration, troubleshooting, and performance optimization.
* Deep knowledge of IP networking-related protocols and technologies, including BGP, IS-IS, MPLS, TCP/IP, IPSec, VLANs, QoS, and DNS, as well as familiarity with network security principles and practices.
* At least 5 years of professional experience in operating carrier-grade IP networks.
* Familiarity with LTE/GSM mobile network technologies and roaming industry is a plus.
* Dynamic, communicative, and customer-focused, with a commitment to delivering high-quality, reliable service.
* Fluent in English, both written and spoken. Extra languages are a plus.
What We Offer
* A friendly work environment with theme evenings, Apéros, raclette evenings, and more.
* A multi-cultural and multi-linguistic team with English as the corporate language.
* Yearly international events with clients from all over the world (ConneXion).
* Flexible and partially remote work.
* Brand new office with state-of-the-art equipment.
* SBB half-fare abonnement.
* Mobile phone subscription and subsidy for handset purchase.
* Special prices at restaurants close to HQ in Bern.
* Onboarding with consequent training and introduction to all departments.
* Support for advanced education.
* Company events (Summer events, Christmas Party, Team events …).