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Consultant (home-based, 2 roles), SES Regional Specialist (CRM - Business Process and Systems Specialist) for Latin America, Division of Private Fundraising and Partnerships (PFP) Client: Unicef
Location: Latin America
Job Category: Consulting
Job Reference: 66bb2432687a
Job Views: 8
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, peace
UNICEF promotes the rights and welfare of all children and adolescents in everything we do. Together with our allies, we work in 190 countries and territories to transform this commitment into practical actions that benefit all children, especially focusing our efforts on reaching the most vulnerable and excluded, worldwide.
The UNICEF Latin America and Caribbean Regional Office is based in Panama, operating in 36 territories, including 24 country offices. UNICEF works to put the rights and well-being of the most disadvantaged children at the heart of the social, political, and economic agenda, in line with our equity focus, working across our organization and with our partners in government, civil society and the private sector to support shifts in public policy, fuel social engagement, and increase investment for children.
PURPOSE OF ASSIGNMENT:
UNICEF’s Supporter Engagement Strategy (SES) places supporters at the heart of how UNICEF delivers results for children inspiring individuals to donate their voice, money and time, and by empowering offices to reach fundraising goals, among others.
How can you make a difference?
Under the overall guidance of the Digital Delivery Manager in Geneva and in coordination with the Global SES Team, the specialists will be asked to gather business requirements, conduct business process redesign and provide support on testing, training, report writing, analysis and implementation of Salesforce and SES in the LAC Region.
SCOPE OF WORK:
From a business perspective, identify and articulate specific CRM requirements with UNICEF offices to ensure that UNICEF fundraising operations are equipped with cutting edge, quality systems to maximize funds to improve children’s lives. After understanding and documenting requirements, the Business Analyst will support delivery by actively participating in an AGILE based development framework.
1. CRM Requirements and Delivery Support
Identify and articulate specific CRM requirements with UNICEF offices.
Work with local market team, Headquarters, and vendors for successful Salesforce-based solution delivery.
Continuously communicate with stakeholders throughout the project lifecycle.
2. Solution Design and Suitability
Provide feedback on system design and solution updates for LAC markets.
Ensure regional needs are included in global solution updates.
Analyze all current fundraising business processes in UNICEF SES/Fundraising Office implementations by documentation through user stories.
Support agile development process through story prioritization and backlog grooming.
3. Business Decisions and Process Improvement
Support business decisions from fundraising and supporter experience perspectives, taking cost and ROI into consideration to make recommendations to business and product owners where appropriate.
Understand and guide the technological solution (sales cloud) in terms of standard Salesforce, non-profit success pack, core packages, configuration, customization, and integrations.
Recommend product enhancements and future improvements.
Identify and support areas of business process improvement, or where local processes can be adapted to CORE functionality.
Ensure integrity of back-office process and identify opportunities to streamline.
4. Implementation Readiness and Knowledge Management
Provide readiness checklists and functionality prioritization for go-live, in collaboration with business owners.
Contribute to the development and review of SES Deployment Suite assets, and guidance to countries as needed.
Act as a bridge between global product and localization requirements.
Keep records of best practices and opportunities for local implementations.
Support knowledge management activities and share key insights.
5. Communication and Regional Support
Keep LACRO Digital Space updated with relevant SES information.
Ensure implementation plan in the region is followed and address bottlenecks.
Collaborate with local third-party service provider on creating handbooks and training guides to communicate best practices, risks and interventions, customization, enhancement, and integration features.
Provide advice on LACRO/Country Office project governance, by tracking, updating, and completing relevant RACI tasks. Identifying next steps to resolve issues and advice on scope of work.
DELIVERABLES/OUTPUTS:
Please note that depending on country readiness and project progress, monthly deliverables may be interchanged between months and countries.
To qualify as an advocate for every child you will have...
Education: An Advanced university degree in Non-profit Management, Marketing, Communication, Business Administration, Engineering, or another relevant field is required. Alternatively, a first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
Experience: A minimum of five years of progressively responsible work experience as Project Management or Marketing Manager is required. Proven knowledge of Fundraising business processes, both in a local market and best practice in a global organization is an asset. Thorough understanding, knowledge, and experience of Salesforce. Knowledge of DonorPerfect is an asset.
Competencies: Professional technical knowledge and expertise in use DevOps is required. Extensive experience using various testing methodologies to improve performance and achieve marketing objectives is required. Experience developing business requirements documents is required.
Skills: Strong analytical skills and problem-solving mind oriented, is required. Experience training and upskilling teams is required. Excellent communication skills, (both written and oral) to translate complicated business requirements into technical based language, and vice versa.
Language: Fluency in English and Spanish is required for SES Regional Specialist for LAC Region. Additional Knowledge of Portuguese will also be considered an asset for the Specialist role in LAC Region.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
For every Child, you demonstrate...
UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). To view our competency framework, please visit here.
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